Frequently asked questions
Do you ship internationally?
Yes! Please select your country in the shipping option. At the moment there is a flatrate of NZ$15 for international shipping. There may be additional customer taxes or shipping charges in your country so check those first if you are unsure. If you have any further questions regarding shipping please email me at firstname.lastname@example.org
What is your exchange/refund policy?
All my items are carefully made by hand out of leather which is a natural product which means each piece is unique. I am not able to offer a refund or exchange if you change your mind after purchase. If the item is faulty I will happily replace it or offer a refund. Please email me at email@example.com with any questions.
How do I care for my leather?
Leather ages beautifully and will acquire it's own patina over time. It's hard wearing and can last for a lifetime. To waterproof your item use a leather waterproof spray. It will also enjoy a little leather conditioner after lots of use to revitalise it.
Do you do wholesale?
Yes, please email me at firstname.lastname@example.org for more information.